Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time is usually 3–7 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly mentioned on our website or promotional materials.

4. Order Tracking

Once your order has been dispatched, you may receive tracking information through your provided phone number, email, or other available contact method.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Orders

While we work with reliable courier services, delays or lost shipments may occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support so we can assist you in checking the shipment status.

7. Damaged Packages

If your package arrives visibly damaged, please take photos/videos of the package before opening it and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

8. Cash on Delivery

If Cash on Delivery (COD) is available, customers are required to provide a valid phone number and delivery address and remain available to receive the order.